Refund policy

Refund & Exchange Policy – LuxoraMen.pk

At LuxoraMen.pk, we are committed to providing you with a smooth and satisfying shopping experience. However, if something doesn’t meet your expectations, we’re here to help. Please review our updated 7-Day Refund and Exchange Policy below.

Exchange Policy

We offer exchanges for products that are damaged, defective, or incorrect at the time of delivery. If you receive an item that falls under any of these conditions, we will gladly exchange it for a new one.

Refund Policy

Refunds are applicable only in specific cases, such as:

  • You received the wrong product.

  • The product is damaged or defective.

  • The product does not match the description or image on our website.

You must request a refund within 7 days of receiving your order. Once your request is received and reviewed, our team will process your refund if it meets the eligibility criteria.

Evaluation Process

To initiate a refund or exchange, please contact us at luxora047@gmail.com within 7 days of receiving your order.
Our support team will review your request, evaluate the issue, and guide you through the next steps.

Exchange Timeline

After your request has been approved, your exchange will be processed within 3 business days, and a replacement item will be shipped to you.

Delivery Charges

Customers are responsible for covering the delivery charges for both:

  • Returning the original product, and

  • Receiving the replacement product.

Contact Us

If you have any questions or need assistance regarding our Refund & Exchange Policy, feel free to contact us at luxora047@gmail.com or Whatsapp: +92 331 7513244.

Our team is always ready to help you with any concerns.

Thank you for shopping with LuxoraMen.pk — your satisfaction is our top priority.